↩️ Refund & Returns Policy

📅 Returns Window

You have 7 days from the date of delivery to request a return on most items. The item must be unused, in its original packaging, and in the same condition you received it.

Requests made after 7 days from delivery cannot be accepted, so please inspect your order as soon as it arrives.

✅ Return Eligibility

To be eligible for a return, your item must meet all of the following:

• Unused and in the same condition that you received it
• In the original packaging, with tags/labels still attached (where applicable)
• Accompanied by the order receipt or proof of purchase
• Requested within the 7-day returns window

🚫 Non-Returnable Items

Certain categories of items cannot be returned for hygiene, safety, or customization reasons, including:

If you're unsure whether your item qualifies, contact us before placing your return request.

📦 How to Start a Return

• Step 1: Go to My Account → Orders and select the order you'd like to return.
• Step 2: Click "Request Return" and tell us the reason (wrong size, changed mind, damaged, etc).
• Step 3: Pack the item securely in its original packaging.
• Step 4: Our courier partner will pick up the item from your address, or we'll share a drop-off point near you.

No account? Message us on WhatsApp with your order ID and we'll process it manually.

💰 Refund Process

Once we receive and inspect your returned item, we'll notify you that we've received it and whether the refund was approved.

If approved, your refund will be processed within 3–5 business days using one of the following methods:

• Cash on Delivery orders: refunded via bank transfer or JazzCash/EasyPaisa to the details you provide
• Card / online payments: refunded to your original payment method
• Store credit: available instantly if you'd prefer a K4KART wallet credit instead of a refund

Shipping charges (if any were paid) are non-refundable unless the return is due to our error (wrong or damaged item).

⚠️ Damaged or Wrong Item Received

We're sorry if that happens! If your item arrived damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery with photos of the item and packaging
• We'll arrange a free pickup and send a replacement or full refund — no return shipping cost to you
• These claims are prioritized and typically resolved within 2–3 business days

🔁 Exchanges

Need a different size or color instead of a refund? Select "Exchange" instead of "Return" when submitting your request via My Account, or let us know via WhatsApp. Exchanges follow the same 7-day window and eligibility rules as returns, and are subject to stock availability of the replacement item.

💬 Need Help?

Our support team is happy to help with any return, refund, or exchange question — usually within a few hours.